COVID-19 UPDATE: We are taking extra care to ensure our packages are safe. There may be a delay in delivery times. Please contact us if you have any questions!

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FAQ

Shipping

How long does shipping take?

Which courier do you use?

How much do you charge for shipping?

Will my refills fit through my letterbox?

Do you use plastic packaging to send my order?

Subscription

Can I cancel my subscription?

Can I make a one-off purchase?

Can I change how often I receive refills?

Products

Are your products vegan?

Does your shampoo contain SLS?

Can I recycle my pouch?

Can my bottle go in the dishwasher?

Why are your pouches made of plastic?